Terms and Conditions
Waiting Time
- Airport Pickups
We include 60 minutes of free waiting time after the flight has landed.
After this period, waiting time will be charged at £0.25 per minute. -
- London Pickups (Residential or Business Addresses)
We allow up to 10 minutes of free waiting time from the booked pickup time.
After this, a charge of £0.25 per minute will apply.
Payments
-
- All airport pickups require full payment or a deposit in advance.
-
- No booking is considered confirmed until it has been accepted by phone or email and a reference number has been issued.
-
- All credit and debit card payments are subject to a 5% processing fee.
Journey Conditions
-
- All fares are based on a direct journey, with the passenger ready to travel at the time and location specified at booking.
-
- Additional charges may apply if:
- The passenger requests a stop during the journey (minimum £5 charge), or
- Any diversion from the agreed route is required.
Cancellations
-
- Cancellations must be made at least 12 hours prior to the booked pickup time.
-
- From-postcode cancellations not informed at least 3 hours before pickup will incur 100% of the booking cost.
-
- All cancellations are subject to a minimum administration fee of £6.00.
Refund Policy
Refunds will be issued under the following conditions:
- Credit or debit card bookings cancelled at least 12 hours before pickup.
- If the passenger misses their flight and informs us in advance by phone or email and obtains a cancellation reference number.
No refunds will be issued in the following cases:
- Incorrect booking details (wrong date, wrong flight number, or misleading information).
- If the passenger leaves the airport or agreed pickup location without informing us.
- Failure to cancel within the required notice period.
Lost Property
-
- Any property found in a vehicle will be handed to the local police station by the end of the driver’s shift or within 48 hours.
-
- If a passenger claims an item was left in the vehicle but it cannot be located, we accept no responsibility for the loss or replacement.
Damage & Liability
-
- The service provider accepts no responsibility for damage to personal property during loading, unloading, or at any stage of the journey.
-
- All items are carried at the passenger’s own risk and are not covered by our insurance.
-
- Passengers are responsible for ensuring their property is properly packed and secured.
Soiling Charges
-
- The booking customer is responsible for the behaviour of all passengers.
-
- A soiling charge between £50.00 and £80.00 will be applied if the vehicle requires cleaning due to passenger behaviour.
-
- Eating, drinking, vaping, and smoking are strictly prohibited in the vehicle.
Child Seats
-
- For health and safety reasons, we do not provide child seats.
-
- Licensed taxis and private hire vehicles are classed as public transport, and under UK regulations, child seats are not legally required when travelling in a taxi.
-
- However, parents or carers are responsible for their child’s safety and may supply and correctly fit their own child seat if they wish.
-
- For return journeys, if you bring your own child seat, the driver can store it securely for the return trip.
-
Holiday Surcharges
-
- A surcharge of up to 50% may apply on the following dates:
- 24, 25, 26, and 31 December
- 1 January